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Terms and Conditions

LA-Z-BOY WARRANTY

With every La-Z-Boy product, you receive the famous La-Z-Boy limited warranty; one of the best in the industry.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

ALL WARRANTIES ARE TO THE ORIGINAL PURCHASER FROM AUTHORIZED DEALERS ONLY. WARRANTIES ARE NOT TRANSFERABLE.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACEMENT, OR SUBSTITUTION ONLY, IN LA-Z-BOY’S SOLE DISCRETION.

WARRANTIES ARE VOIDED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, OR ABNORMAL USE OR USE CONTRARY TO THE ADVISORIES OR INSTRUCTIONS CONTAINED HEREIN. WARRANTIES DO NOT APPLY TO PRODUCTS USED FOR RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, OR OTHER NON-RESIDENTIAL USES.

Please review the warranty card that came with your product for warranty coverage.

WARRANTIES As of May 2014

ALL PRODUCTS (except case goods)
10 Year Warranty on frame, foam, seat springs and workmanship. 3 Year Warranty on leather, 1 Year Warranty on fabric.

LA-Z-BOY® RECLINER (120kg max) unless specified. Grand and Grand XL Recliners (135kg)
Lifetime Warranty on Mechanism (to the original purchaser)
10 Year Warranty on rocker springs and handle.

LA-Z-BOY® RECLINER POWER XR & XR+ (120kg max) unless specified.
Lifetime Warranty on Mechanism (to the original purchaser)10 Year Warranty on rockers springs and 2 Year Warranty on power components.

MORGAN RECLINER (120kg max)5 Year Warranty on flick handle, cable and mechanism. 2 Year Warranty on power components where fitted.

MORGAN LIFT CHAIR (120kg max)
5 Year Warrany on mechansim. 2 Year Warranty on power components.

LUXURY LIFT CHAIR (150kg max) unless specified. Luxury Lift XL (170kg)
5 Year Warranty on mechanism. 2 Year Warranty on power components.

WOODEN FURNITURE RANGE

WARRANTIES: (As of August 2015)

Mason / Edminton / Simpson / Mayfield Ranges

  • 5 year warranty on timber
  • 1 year warranty on fabric/ leather coverings
  • 2 year warranty on hardware

Please note: If a qualified La-Z-Boy repairer deems your issue  non warrantable then you will be charged a service call out fee of $140.

 

TERMS AND CONDITIONS

Thank you for choosing Recline furniture for your purchase

 

PAYMENT

A minimum deposit of 20% of purchase price is to be paid on day of purchase and full payment is to be made prior to delivery being arranged.

Ownership of the goods remains the property of Recline furniture until full and final payment is received.

 

DELIVERY

Delivery charges and estimated times will depend on your purchase and where the purchase is to be delivered.

Dates quoted for the delivery of goods are approximate only and may vary due to circumstances beyond our control. You will be advised of any changes and notified on pending delivery’s approximately 2 weeks before arrival of goods into our store.

If the delivery of goods is unsuccessful on the day organized by the customer then a second delivery charge will apply.

Sales staff must be advised at time of sale if there is an anticipated problem with delivery of goods i.e. stairs, limited entrances etc.

It is at the customer own expense if cranes etc are required to achieve access.

 

CHANGE OF MIND – COOLING OFF PERIOD – REFUNDS

A seven (7) day cooling-off period applies to all RECLINE FURNITURE products. The cooling off period commences on the day the furniture item was purchased or the date of the sales order. Not 7 days after delivery date.. After the expiration of the cooling-off period, all furniture items are non-refundable.

Consumer guarantees do not apply if you:

  • If you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the product or had no use for it.
  • Misused a product in any way that caused the problem or
  • Knew of or were made aware of the faults before you bought the product

For further information about the Australian Consumer Law and Consumer Guarantees visit www.consumerlaw.gov.au

Cancellation for any of the above reasons will incur a 20% cancellation fee on the FULL purchase amount. All refund requests must be accompanied with a proof off purchase. Please feel free to discuss our Policy with our Store Manager prior to purchase

 

EXCHANGE POLICY

No refunds are given if you simply change your mind however you may be entitled to exchange your purchase.

Conditions apply:

  • No exchange claims acknowledged after 7 days from date of delivery
  • Product must be in original undamaged condition and will be checked before an exchange is agreed and approved.
  • Exchange value must be equal or greater than original purchase (no refund given if exchanged purchase is of a lesser value)
  • Administration fee of $200 will apply
  • Freight cost will be charged  for pick up and further freight costs apply for  re-delivery (cost will depend on delivery address)

 

CANCELLATION OF ORDER

Please choose your purchase carefully

In the event of the cancellation of a sale your deposit will be forfeited however if you choose to use that deposit for another purchase then a $200 admin charge will apply.

 

VARIATIONS

Colour swatches and samples are to be used as an approximate guide only as leather can vary in density. texture and colour hallmarks of genuine leather.

Your purchase may exhibit different characteristics to the showroom sample this will depend on what covering was selected leather and fabric will feel different. This is not a fault in the design.

 

WARRANTY CLAIM

To submit an online warranty claim form click here.

 

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