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Terms and Conditions

LA-Z-BOY WARRANTY

With every La-Z-Boy product, you receive the famous La-Z-Boy limited warranty; one of the best in the industry.

LIMITATIONS APPLICABLE TO ALL WARRANTIES

ALL WARRANTIES ARE TO THE ORIGINAL PURCHASER FROM AUTHORIZED DEALERS ONLY. WARRANTIES ARE NOT TRANSFERABLE.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACEMENT, OR SUBSTITUTION ONLY, IN LA-Z-BOY’S SOLE DISCRETION.

WARRANTIES ARE VOIDED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, OR ABNORMAL USE OR USE CONTRARY TO THE ADVISORIES OR INSTRUCTIONS CONTAINED HEREIN. WARRANTIES DO NOT APPLY TO PRODUCTS USED FOR RENTAL, BUSINESS, COMMERCIAL, INSTITUTIONAL, OR OTHER NON-RESIDENTIAL USES.

Please review the warranty card that came with your product for warranty coverage.

WARRANTIES As of May 2014

ALL PRODUCTS (except case goods)
10 Year Warranty on frame, foam, seat springs and workmanship. 3 Year Warranty on leather, 1 Year Warranty on fabric.

LA-Z-BOY® RECLINER (120kg max) unless specified. Grand and Grand XL Recliners (135kg)
Lifetime Warranty on Mechanism (to the original purchaser)
10 Year Warranty on rocker springs and handle.

LA-Z-BOY® RECLINER POWER XR & XR+ (120kg max) unless specified.
Lifetime Warranty on Mechanism (to the original purchaser)10 Year Warranty on rockers springs and 2 Year Warranty on power components.

MORGAN RECLINER (120kg max)5 Year Warranty on flick handle, cable and mechanism. 2 Year Warranty on power components where fitted.

MORGAN LIFT CHAIR (120kg max)
5 Year Warrany on mechansim. 2 Year Warranty on power components.

LUXURY LIFT CHAIR (150kg max) unless specified. Luxury Lift XL (170kg)
5 Year Warranty on mechanism. 2 Year Warranty on power components.

WOODEN FURNITURE RANGE

WARRANTIES: (As of August 2015)

Mason / Edminton / Simpson / Mayfield Ranges

  • 5 year warranty on timber
  • 1 year warranty on fabric/ leather coverings
  • 2 year warranty on hardware

Please note: If a qualified La-Z-Boy repairer deems your issue  non warrantable then you will be charged a service call out fee of $140.

 

TERMS AND CONDITIONS

Thank you for choosing Recline furniture for your purchase

PAYMENT

A minimum deposit of 20% of purchase price is to be paid on day of purchase and full payment is to be made prior to delivery being arranged.

Ownership of the goods remains the property of Recline   Furniture until full and final payment is received.

DELIVERY

It is the responsibility of the customer to provide safe, unobstructed access to their premises.
All flooring is to have adequate protection.
It is OH&S policy for Delivery Staff to wear protective footwear.
If Recline Furniture or any other delivery company engaged by Recline Furniture considers access too difficult or requires more additional resources, then additional charges will apply.
It is at the customer’s own expense if cranes, scissor lifts etc…  are required to achieve access.

The delivery personnel used or engaged by Recline Furniture are trained and professional in their roles; however, they may refuse delivery if they feel that there is risk of damage to the furniture, premises or themselves.

Non-Standard Deliveries will incur additional cost

Non-Standard Deliveries parameters below (subject to change)

  • Requires more than two people
  • Requires access over fences or balconies
  • Is above the first floor
  • Will take in excess of 20 minutes.
  • Furniture being delivered is in excess of 5 cubic metres.
  • Vehicle access and parking is restricted
  • Requires a specific time frame.

Delivery charges and estimated times will depend on your purchase and where the purchase is to be delivered. Please contact our stores about delivery pricing.
Delivery times refer to working days (excluding weekends and Public Holidays).
Recline Furniture does not accept any responsibility for any delivery delays caused directly or indirectly by any of its suppliers.
Recline Furniture is not responsible for any damage, delays or any other losses caused to the customer by a third party delivery company engaged by the customer.

Recline Furniture can assist its customers with delivery quotes for areas not serviced directly by Recline Furniture.

Should a customer elect to pick up furniture directly from any store or warehouse, the pick-up will have to occur within the operating hours of that store or warehouse.

The customer is required to pay any outstanding balance on any order within 7 (7) days of being notified by the store or Logistics Department that the product has arrived into the aforementioned store or warehouse.

Recline Furniture can hold furniture up to a maximum of 14 days free of charge once the customer has been notified.

After fourteen (14) days if the furniture has not been delivered then;

  1. Deliver the product(s) for a fee to a Storage facility nominated by Recline Furniture (unless previously nominated and arranged by the customer). Subsequent delivery to the customer delivery address is the responsibility of the customer.
  2. Charge a storage fee of $100 per week, which will be invoiced weekly. Full payment of the storage fees and any balance owing on the product to be payable by the customer prior to delivery.

If the customer cannot pay the outstanding balance owing on any order within twenty-one days (21) of being notified by Recline Furniture that the product has arrived at the designated store or warehouse then the product will be put into floor stock for sale, and the customers deposit forfeited.

Return Policy & Damaged Items

If you have received a damaged product, we ask that you immediately notify the store of purchase and provide us with clear information (including images) regarding the alleged damage.

The store will provide instructions on how to return any damaged items if that is deemed to be best solution by us. If determined by Recline Furniture that a valid claim has been made and the damaged item(s) have been returned to our store or warehouse, we will replace the item(s) if available and deliver any replacement(s) free of charge.

Recline Furniture reserves the right to choose to provide you with a refund and the delivery charges once the steps above have been followed.

Please note that Recline Furniture will not cover any freight or other related charges prior to us having communicated with you to ascertain the problem.

CHANGE OF MIND – COOLING OFF PERIOD – REFUNDS

A 48 hour cooling-off period applies to all Recline Furniture products. The cooling off period commences on the day the furniture item was purchased or the date of the sales order. Not 48 hours after delivery date. A full refund excluding any add-ons i.e. fabric protection or delivery costs will be processed.  After the expiration of the cooling-off period, all furniture items are non-refundable.

Consumer guarantees do not apply if you:

  • If you received what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the product or had no use for it.
  • Misused a product in any way that caused the problem or
  • Knew of or were made aware of the faults before you bought the product

For further information about the Australian Consumer Law and Consumer Guarantees visit www.consumerlaw.gov.au

Cancellation for any of the above reasons will incur a minimum 20% cancellation fee on the FULL purchase amount. All refund requests must be accompanied with a proof off purchase. Please feel free to discuss our policy with our Store Manager prior to purchase

EXCHANGE POLICY

No refunds are given if you simply change your mind however you may be entitled to exchange your purchase.

Conditions apply:

  • No exchange claims acknowledged after 48 hours from date of delivery
  • Product must be in original undamaged condition and will be checked before an exchange is agreed and approved.
  • Exchange value must be equal or greater than original purchase (no refund given if exchanged purchase is of a lesser value)
  • Administration fee of $250 will apply
  • Freight cost will be charged for pick up and further freight costs apply for re-delivery (cost will depend on delivery address)

Variations

Colour swatches and samples are to be used as an approximate guide only as leather can vary in density; texture and colour are the hallmarks of genuine leather.

Your purchase may exhibit different characteristics to the showroom sample this will depend on what covering was selected leather and fabric will feel different. This is not a fault in the design.

La-Z-Boy Manufacturing Warranty Claims

Please note: If a qualified La-Z-Boy repairer deems your issue- non warrantable then you will be charged the service call out fee of $140.

 

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